Privacy Policy

This Privacy Policy explains what personal data is collected when you use ghanahomes.com, the services provided through the Website and how such personal data will be used and shared.

BY USING THE SERVICE, YOU ASSURE US THAT (I) YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS PRIVACY POLICY, AND (II) YOU ARE 16 YEARS AND ABOVE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREED TO THIS PRIVACY POLICY ON YOUR BEHALF). If you do not agree or you are unable to make this vow, you must not use the Service. In such case, you must contact the Support Team via online chat or email to request deletion of your account and data.

Process in respect of personal data means to collect, store, and disclose to others.

TABLE OF CONTENTS

  1. PERSONAL DATA CONTROLLER
  2. CATEGORIES OF PERSONAL DATA WE COLLECT
  3. PURPOSE FOR PROCESSING PERSONAL DATA
  4. AUTHORISED REQUIREMENT FOR PROCESSING YOUR PERSONAL DATA
  5. WHO YOUR PERSONAL DATA IS SHARED WITH
  6. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS
  7. AGE LIMITATION
  8. CHANGES TO THIS PRIVACY POLICY
  9. DATA RETENTION
  10. CONTACT US

  1. PERSONAL DATA CONTROLLER

Ghana Homes Online Marketplace (Open Homes & Properties), a company registered in the Republic of Ghana (with a registered office at 1st street, Haatso-Accra, Ghana) will be the controller of your personal data.

  1. CATEGORIES OF PERSONAL DATA WE COLLECT

We collect data you give us voluntarily (for example, an email address). We also collect data automatically (for example, your IP address).

2.1 Data you give us.

You may be asked to provide us information about yourself when you register for or use the Service. This information includes: first name, last name, phone number, email, gender, date of birth (Required Information), address details, working hours etc., as well as access to your photos, albums and their metadata.

To use our Service and register an account, you will need to provide Required Information. You will be able to use the Service even if you do not provide this data but the functionality of some services may be limited to you (for example, if you do no register an account, you will not be able to chat with other users, post ads or see contact details of other users).

Sometimes, you may also need to provide additional information by communicating with our Support Team in order to fulfill your request (for example, if your account was previously blocked, we may ask you to confirm your identity by providing an ID document).

While posting an announcement, you can decide to provide additional personal information. For example, you can decide to make available your CV. You acknowledge that by providing your personal data in an announcement that you are making such data publicly available. In addition, you acknowledge and agree that we will make public some personal data from your profile to provide the Service. This will enable us facilitate communication and transactions between users.

You should carefully consider risks associated with the fact that you make certain information, particularly your phone number, address and location  publicly available.

2.2 Data provided to us by third parties

When you decide to log in using Facebook, we get personal data from your Facebook account. This includes your profile image, name, and Facebook ID. If you log in using Google, we also get your location. Unless you opt out on the Facebook Login screen, we will also collect other data, such as email address, gender, date of birth, friends list, and location as listed in your Facebook profile. 

For more information, please refer to the Facebook Permissions Reference (describes the categories of information Facebook may share with third parties and the set of requirements) and to the Facebook Data policy. In addition, Facebook lets you control the choices you made when connecting your Facebook profile to the App on their Apps and Websites page.

When you log in with Google, we get your name, email address, profile language settings, profile picture, gender, and date of birth. To know more about how Google processes your data, visit its Privacy Policy. To remove access granted to us, visit Google Permissions. 

When you decide to log in using Apple, we get Apple ID, name and email from your account. You can use Hide My Email function during signing in with Apple and it will create and share a unique and random email address that will forward our messages to your personal email.

Apple lets you revoke access provided to the App on your Apple ID Manage Page by following the next steps.

When you decide to log in or verify your phone number using Truecaller, we get personal data from your Truecaller user profile upon your consent. This includes your phone number, name, address (country code; city; street; zipcode), profile image, job title, company name, gender, and other information from your profile. For more information, please refer to the Truecaller Privacy Policy.

If you were invited to create an account in the Service, the person that invited you can provide personal information about you, such as your phone number, email address, social media account or other contact information.

We may collect your name, official government ID number and photo image to confirm your identity. For this, we will share this information with a 3rd party service provider, Smile Identity Inc., in order to validate it with the governmental sources. Smile Identity Inc. may use your ID number to collect the following additional data on you from governmental sources: full name, date of birth, image, address, phone number, gender, government ID expiry date or other additional information associated with your ID number that the issuing authority may provide. Smile ID may process or store your data outside of the borders of your country.

2.3. Data we collect automatically:

2.3.1. Data about how you found us

We collect data about your referring URL (that is, where you were on the Web when you tapped our ad).

2.3.2. Device and Location data.

We collect data from your device. Examples of such data include: language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and Facebook ID.

2.3.3. Usage data

We record how you interact with our Service. For example, we log the features, and content you interact with, how often you use the Service, how long you are on the Service, what sections you use, how many ads you watch.

2.3.4. Advertising IDs

We collect your Apple Identifier for Advertising (“IDFA”) or Google Advertising ID (“AAID”) (depending on the operating system of your device). You can typically reset these numbers through the settings of your device’s operating system (but we do not control this).

2.3.5. Transaction data

When you make payments through the Service, you need to provide financial account data, such as your credit card number and mobile money details to our third-party service providers. We do not collect or store full credit card number data. However, we may receive credit card-related data about the transaction, including: date, time, amount involved and mode of payment used.

2.3.6. Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Service. A persistent cookie remains on your hard drive for an extended period of time. We also use tracking pixels that set cookies to assist the delivery of online advertisement.

Cookies are particularly used to automatically recognize you the next time you visit our Website. As a result, the information you have earlier entered in certain fields on the Website may automatically appear the next time you use our Service. Cookie data will be stored on your device, mostly for a limited period of time.

  1. PURPOSE FOR PROCESSING PERSONAL DATA

We process your personal data:

3.1. To provide our Service

This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues.

3.2. To customize your experience

We process your personal data to adjust the content of the Service and make offers tailored to your personal preferences and interests.

3.3. To manage your account and provide you with customer support

We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests. For this purpose, we may send you notifications or emails about the performance of our Service, security, payment transactions, notices regarding our Terms of Use or this Privacy Policy.

3.4. To communicate with you regarding your use of our Service

We communicate with you via push notifications or chat. As a result, you may receive a notification whether on the Website or via email that you received a new message on ghanahomes.com. To opt out of receiving push notifications, you need to change the settings on your browser or mobile device. To opt out of certain type of emails, you need to follow unsubscribe link located in the footer of the email by contacting our support team at info[AT]ghanahomes.com, or in your profile settings.

The services that we use for these purposes may collect data concerning the date and time the message was viewed by our users, as well as when they interacted with it, such as by clicking on links included in the message.

3.5. To research and analyze your use of the Service

This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop ghanahomes.com and our new products. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what features and sections of ghanahomes.com our users like more and what categories of users use our Service.

 As a consequence, we often decide how to improve ghanahomes.com based on the results obtained from this processing. For example, if we discover that Jobs section is not as popular as others, we may focus on improving it.

3.6. To send you marketing communications

We process your personal data for our marketing campaigns. We may add your email address to our marketing list. As a result, you will receive information about our products, such as; special offers and products of our partners. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails, by contacting our support team at info[AT]ghanahomes.com or in your profile settings.

We may also show you advertisements on the Website and send you push notifications for marketing purposes. To opt out of receiving push notifications, you need to change the settings on your device or browser.

3.7. To personalize our ads

We and our partners use your personal data to tailor ads and possibly show them to you. For example, if you have visited our Website, you might see ads of our products in your Facebook’s feed.

We may target advertising to you through a variety of ad networks and exchanges, using data from advertising technologies on and off our Services, like unique cookie or similar tracking technology, pixel, device identifiers, geolocation, operation system information and email.

How to opt out or influence personalized advertising

iOS: On your iPhone or iPad, go to “Settings,” then “Privacy” and tap “Advertising” to select “Limit Ad Track”. In addition, you can reset your advertising identifier (this also may help you to see less of personalized ads) in the same section.

Android: To opt-out of ads on an Android device, simply open the Google Settings app on your mobile phone, tap “Ads” and enable “Opt out of interest-based ads”. In addition, you can reset your advertising identifier in the same section (this may also help you see less of personalized ads).

To learn more about how to affect advertising choices on various devices, please look at the information available here.

In addition, you may get useful information and opt out of some interest-based advertising by visiting the following links:

Network Advertising Initiative – http://optout.networkadvertising.org/

Digital Advertising Alliance – http://optout.aboutads.info/

Digital Advertising Alliance (Canada) – http://youradchoices.ca/choices

Digital Advertising Alliance (EU) – http://www.youronlinechoices.com/

DAA AppChoices page – http://www.aboutads.info/appchoices

Browsers: It may also be possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS

Google allows its users to opt out of Google’s personalized ads and to prevent their data from being used by Google Analytics.

Facebook also allows its users to influence the types of ads they see on Facebook. To find how to control the ads you see on Facebook, please adjust your ads settings on Facebook.

3.8. To enforce our Terms and Conditions of Use and to prevent and combat fraud

We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms of Use).

3.9. To comply with legal obligations

We may process, use, or share your data in a situation when a law enforcement agency requests your data by available legal means.

3.10. To process your payments

We provide paid products and services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and use the paid features of the Service.

  1. AUTHORISED REQUIREMENTS FOR PROCESSING YOUR PERSONAL DATA

We process your personal data under the following authorized requirements:

4.1. Your consent

4.2. To perform our contract with you

4.3. For our (or others’) legitimate interests

4.4. To comply with legal obligations

  1. WITH WHOM WE SHARE YOUR PERSONAL DATA

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Service. We may share some sets of personal data for purposes and with parties indicated in Section 2 of this Privacy Policy. The types of third parties we share information with include:

5.1. Service providers

We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:

cloud storage providers (Amazon, DigitalOcean, Hetzner)

data analytics providers (Facebook, Google, Appsflyer)

marketing partners (social media networks, marketing agencies, email delivery services; such as Facebook, Google, Mailfire)

5.2. Law enforcement agencies and other public authorities

We may use and disclose personal data to enforce our Terms of Use to protect our rights, privacy, safety, or property, and that of our affiliates(you or others), to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities or in other cases provided for by law.

5.3. Third parties as part of a merger or acquisition

As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, asset sale or in the unlikely event of bankruptcy.

  1. HOW YOU CAN EXERCISE YOUR RIGHTS

To be in control of your personal data, you have the following rights:

Accessing / reviewing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided to

ghanahomes.com  in the settings section on the Website.

You may also request a copy of your personal data collected during your use of the Service at info[AT]ghanahomes.com

Deleting your personal data. You can request erasure of your personal data by sending us an email at info[AT]ghanahomes.com or you can delete your account via the link.

When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain period of time. In such event, we will fulfill your request after we have complied with our obligations.

Objecting to or restricting the use of your personal data (for direct marketing purposes). You can ask us to stop using all or some of your personal data or limit our use thereof by sending a request to info[AT]ghanahomes.com

  1. AGE LIMITATION

We do not knowingly process personal data from persons under 16 years of age. If you learn that anyone younger than the age of 16 has provided us with personal data, please contact us: info[AT]ghanahomes.com.

  1. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

  1. DATA RETENTION

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have a ghanahomes.com account. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will store your hashed email address, phone number, identification documents and information in an event when your account is blocked after fulfilling your request on deleting your personal data.

  1. CONTACT US

You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data, please contact us: info[AT]ghanahomes.com.

Effective as of: 20th October, 2023